Support
Write to us
HomeAIFlow is published by MERCURE XII, 140 route du Bret, 01540 Saint-Julien-sur-Veyle, France.
- Email: support@homeaiflow.com
- Subscription, renewal, cancellation: billing@homeaiflow.com
- Usual response time: within two business days
- Languages: English and French
From the app: Home → Feedback. The report you prepare contains the app version, the screen you are on and your screen size. It contains no photo, no name, no room name. You choose who to send it to.
Please do not send us a photo of your home or any sensitive data: we do not need it to help you.
Manage your subscription
The subscription is sold by Apple or Google. Everything is handled from your store.
- iPhone: Settings → your name → Subscriptions → HomeAIFlow.
- Android: Google Play → menu → Payments and subscriptions → Subscriptions → HomeAIFlow.
There you can see the price, the next renewal date, switch plan or cancel. Cancellation takes effect at the end of the period you have already paid for.
Restore a purchase: in HomeAIFlow, Home → My plan → Restore purchases, using the same store account you bought with.
Refunds: handled by the store.
If your request goes nowhere, write to us and we will support it with the store.
Erase your data or delete your account
- Erase data on this device: Home → Erase my data. Rooms, photos, progress, preferences and locally stored events disappear.
- Delete your account and everything attached to it: Home → Account → Delete my account, by writing to privacy@homeaiflow.com, or on the web at homeaiflow.com/en/delete-account.
Deleting your account does not cancel your subscription: cancel it in your store first.
Privacy and rights
- Privacy policy: homeaiflow.com/en/privacy
- Terms of use: homeaiflow.com/en/terms
- Legal notice: homeaiflow.com/en/legal-notice
- To exercise your rights of access, rectification, erasure, restriction, objection or portability: privacy@homeaiflow.com. We reply within one month.
- Complaint to the French supervisory authority: www.cnil.fr
Security
If you think you have found a vulnerability, write to security@homeaiflow.com without making it public. We will acknowledge receipt and keep you informed.
Limits of the service
HomeAIFlow suggests tidying steps. It is not professional advice, and not a diagnosis. Do not move a heavy or unstable object if you cannot do it safely, and contact a professional for any situation involving a physical, electrical or health risk.