Terms of Use and Sale
Where HomeAIFlow stands today. The app is in public testing and the paid HomeAIFlow Plus plan is not open yet: nothing is charged. Sections 9, 10 and 11 will apply once the subscription opens, with version 1.0.
The price that counts is your store's price. The amounts quoted in these terms are indicative: the price actually charged is always the one shown by the App Store or Google Play at the time of purchase, in your currency. In the European Union and the United Kingdom that price includes all taxes. In the United States, applicable taxes are added to the displayed price at checkout.
1. Who you are contracting with
HomeAIFlow is published by MERCURE XII, a French limited liability company (société à responsabilité limitée) with share capital of EUR 1,000, registered office at 140 route du Bret, 01540 Saint-Julien-sur-Veyle, France, registered with the Bourg-en-Bresse Trade and Companies Register under number 878 302 181, intra-EU VAT number FR 10 878 302 181, referred to below as "the publisher", "we".
Contact: support@homeaiflow.com · subscriptions and cancellation: billing@homeaiflow.com · phone: +33 6 77 51 04 78
Full legal notice: homeaiflow.com/en/legal-notice.
2. What you accept, and when
By creating an account or using HomeAIFlow, you accept these terms and the privacy policy. If you disagree, do not use the service.
You must be at least 15 years old to create an account, and legally able to enter into a paid subscription under the law of your country or state of residence. If you use HomeAIFlow on behalf of an organisation, you confirm you have authority to bind it.
The version in force is always the one published at homeaiflow.com/en/terms.
3. What the service does
HomeAIFlow is a mobile and web app that turns a photo of a room into a 5, 15 or 20 minute tidying plan, then compares before and after.
Two modes coexist:
- local mode, which builds a plan from deterministic rules, sending no photo anywhere;
- photo analysis, which sends your image to a third-party artificial intelligence service to produce a plan located in the room.
Photo analysis is only switched on after your explicit agreement, requested in the app before the first image is sent. Until you give that agreement, only local mode applies. You can change that choice at any time from Home.
The app shows which mode is active before each analysis. If photo analysis is unavailable, saturated or too slow, local mode takes over so the journey is never blocked. We therefore do not guarantee permanent availability of photo analysis, nor 100% availability of the service.
Where the service is available. HomeAIFlow is distributed in every country covered by the App Store and Google Play, except mainland China: the third-party services needed for photo analysis are not reachable there. In this version, the iOS app is designed for iPhone; iPad is not supported.
The service may evolve, and some features may be changed, added or withdrawn.
4. What HomeAIFlow is not
The steps we propose are household organisation suggestions. They are not professional advice, a diagnosis, or a medical, psychological or safety prescription.
You remain the sole judge of what you move in your own home. In particular:
- do not move a heavy, unstable or overhead object if you cannot do so safely;
- keep cleaning products, medication, tools and small parts out of children's reach;
- do not use HomeAIFlow to handle a situation involving a physical, electrical, health or sanitation risk: contact a professional.
HomeAIFlow is not a photo backup service. Keep images that matter to you somewhere else.
5. Your account
You provide accurate information and keep it up to date. You are responsible for keeping your sign-in credentials confidential and for what happens under your account.
We store no password: authentication runs through Supabase Auth, or through your Google or Apple account if you choose that route.
Tell us without delay if you suspect unauthorised access.
6. What you may and may not do
You have a personal, non-exclusive, non-transferable and revocable right to use the app.
You may not:
- use the service unlawfully or to infringe anyone's rights;
- photograph a person without their agreement, or a place where you have no right to take photographs;
- transmit manifestly unlawful, violent, hateful or sexual content;
- attempt to bypass usage limits, quotas, authentication or security measures;
- automate, mass-extract, decompile, disassemble or reverse-engineer, except within the mandatory limits of Article L122-6-1 of the French Intellectual Property Code;
- resell, rent or sublicense access to the service;
- use the service to build a competing product.
We may suspend or close an account that breaches these rules, with a warning where circumstances allow.
7. Your photos and content
Your photos and text remain yours. We claim no ownership over them.
You grant us only the technical permission needed to do what you asked for: send the photo to the analysis service when you have switched photo analysis on, produce the plan, compare before and after, and display it in your app. That permission is strictly limited to this use and ends as soon as the processing is finished.
You confirm you have the right to photograph what you photograph. You are responsible for what your framing reveals.
Neither we nor our analysis provider — OpenAI — use your photos to train models: the call is made with the store: false option. Details are in the privacy policy.
8. Intellectual property
The app, its code, interfaces, texts, brand and graphic elements are protected and remain the property of the publisher or its licensors. No assignment is granted beyond the right of use described in section 6.
9. Free and paid plans
The first concrete result is free: you get a full plan before we ask you for anything.
Discovery. When you install the app you get 30 free photo analyses, with no time limit. Discovery ends at your 30th photo analysis, however long you take to use them. The number of analyses you have left is shown in the app. Analyses are counted per account and, until you have an account, per device, to contain the cost of analysis.
After discovery, with no subscription. AI photo analysis and the before/after second look are no longer available. Local mode remains available without a subscription: it still produces a plan, the timer and the before/after comparison, without sending any photo anywhere. HomeAIFlow therefore stays usable without paying, but without artificial intelligence.
Changes to the free offer. What is available without a subscription may change, for a valid reason: the cost of the service, technical developments or changes to the offer. Before such a change applies to you, we tell you in the app, with reasonable notice that is never shorter than thirty days when the change reduces what you are offered. If you do not accept the change, you can stop using HomeAIFlow and delete your account, free of charge, as set out in section 13.
HomeAIFlow Plus is the name of the paid plan. It opens three things: photo analysis with no monthly limit, a second look at every session, and longer retention of your online photo journal, described just below. The rest of HomeAIFlow — local mode, plan, timer, before/after comparison, reminders, reading your journal on your device — is available without paying. Use must stay personal and reasonable: we reserve the right to limit clearly automated or abusive use, after telling you where circumstances allow.
Retention of your online journal. When you use an account, your photos and sessions are also saved on our servers. With no active HomeAIFlow Plus subscription, your online journal is kept until the end of your discovery, plus seven days. After that date, journal photos and sessions are erased permanently from our servers, and subscribing later does not bring them back. The date that applies to your account is shown in the app. With an active subscription, the retention period is 365 days: your full photo journal is part of what the subscription pays for. Your starting photo and your latest photo for each room stay as long as your account exists, in both cases, as do your account, your rooms and your progress. This rule only covers our servers: photos kept on your device are not erased by us. The full retention table is in the privacy policy.
10. Subscription: price and renewal
Automatic Renewal Terms
HomeAIFlow Plus is an automatically renewing subscription. It renews by itself at the end of each period, at the price and billing frequency shown by your store, until you cancel it. There is no free trial: your first charge happens when you subscribe. You can cancel at any time and entirely online, from the subscription settings of your App Store or Google Play account — no phone call, no letter, no reason to give. To avoid renewal, cancel at least 24 hours before the renewal date; your access stays open until the end of the period you have already paid for.
This block is reproduced word for word on the subscription screen, next to the purchase button.
Who sells you the subscription. It depends on the store and the country.
| Store and country | Seller | What it changes |
|---|---|---|
| App Store — European Union, United Kingdom and attached regions | Apple Distribution International Ltd., merchant of record | Apple sells you the licence, takes the payment, issues the invoice and handles refunds; we provide the service |
| App Store — United States | MERCURE XII, publisher of HomeAIFlow | Apple Inc. acts as an agent for the publisher and is not a party to the sales contract; it collects payment and invoices on the publisher's behalf |
| Google Play | Google, or MERCURE XII where Google acts as an agent, depending on the country | Payment, invoicing and refunds always go through Google |
In every case: we never see or store any payment method, and the publisher remains your point of contact for any complaint about the service itself.
Price. The price shown in the app is your store's price, in your currency, and it varies by country. Indicative grid on the publication date:
| Country | Monthly | Yearly |
|---|---|---|
| United States | $6.99 | $39.99 |
| France | €6.99 | €39.99 |
| United Kingdom | £6.99 | £39.99 |
Elsewhere, the price is set store by store and shown before purchase. In the European Union and the United Kingdom these amounts include all taxes. In the United States, applicable sales tax is added to the displayed price at checkout; the store shows you the total before you confirm.
No free trial. HomeAIFlow Plus is paid from the moment you subscribe: the first charge happens immediately, at the price shown by your store, and full access opens straight away. No free introductory offer is available, neither on a first purchase nor after a cancellation. HomeAIFlow's free period is the discovery described in section 9: it needs no payment method, and it happens before any purchase. No screen in the app advertises a trial.
Automatic renewal. The subscription renews automatically, for the same period, until you cancel. Renewal is charged by the store within the 24 hours before the current period ends.
Notices you receive.
- Price change: you are told before it takes effect, between 7 and 30 days before the renewal concerned, and depending on the case you are asked to confirm.
Cancellation. You can cancel at any time, without giving a reason, entirely online, from your store account settings:
- iOS: Settings → your name → Subscriptions → HomeAIFlow → Cancel Subscription;
- Android: Google Play → Menu → Payments and subscriptions → Subscriptions → HomeAIFlow → Cancel.
No retention offer and no exit survey stand between you and cancellation. Should we ever display one, an immediate cancellation button would be shown at the same time and in the same place.
Cancellation takes effect at the end of the period you have already paid for: you keep access until then. This few-tap procedure meets the online cancellation requirement of Articles L215-1 et seq. of the French Consumer Code.
What cancelling changes for your data. At the end of the period you have already paid for, your account returns to the free plan: photo analysis and the second look stop, local mode carries on, and the retention of your online journal returns to the no-subscription rule set out in section 9. The app shows the erasure date that then applies to your account. What does not change: your account, your rooms, your progress, your starting photo and your latest photo for each room, which stay as long as your account exists — nor the photos kept on your device, which we do not erase. This is the rule set out in section 9; the app reminds you of it when you cancel.
Subscription questions. For anything about your subscription, its renewal or its cancellation, write to billing@homeaiflow.com. We reply within two business days.
Price changes. A price change never applies to a period already paid for. Apple and Google notify you before the renewal concerned and, depending on the case, ask you to confirm.
Restore. If you change device or reinstall the app, "Restore purchases" restores your access from the same store account.
Deleting your account does not cancel your subscription. Cancel it in your store first.
11. Right of withdrawal and refunds
Who sells, who refunds. The subscription is sold and charged by your store, as set out in the table in section 10. So it is Apple, or Google, that invoices you and handles refund requests, under its own terms. We hold no payment method: we cannot refund you ourselves, and we promise you no refund on their behalf.
In the European Union, a distance contract normally opens a fourteen-day right of withdrawal (Article L221-18 of the French Consumer Code). That right lapses for digital content or a digital service whose performance began during that period, at your express request and after you acknowledged losing your right of withdrawal (Article L221-28, 1° and 13°). Since there is no free trial and full access opens immediately after payment, it is that exception which applies — as your store implements it: the Apple Media Services terms provide, for buyers in the European Union, a fourteen-day cancellation option subject to the same exception for digital content whose delivery has begun.
Outside the European Union, your store's refund rules and, where applicable, the law of your country or state of residence apply.
Where to ask for a refund:
If you believe your right of withdrawal or refund was not respected, write to billing@homeaiflow.com. As the publisher, we remain your point of contact: we look into your complaint and support your request with the store concerned, without being able to decide in its place.
12. Liability
The service is provided as is, with the reasonable care of a diligent publisher.
We are not liable for:
- damage arising from moving, breaking, losing or storing an object in your home;
- unavailability of photo analysis, of a third-party service, of the network or of a store;
- loss of local data caused by clearing browser data, uninstalling, or the system reclaiming storage;
- use contrary to these terms.
Nothing in these terms limits our liability for gross negligence or wilful misconduct, or for harm to life or physical integrity, nor deprives a consumer of the legal guarantee of conformity (Articles L217-1 et seq. of the French Consumer Code) or the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).
We are not liable for a force majeure event within the meaning of Article 1218 of the French Civil Code.
13. Ending the relationship
You can stop using HomeAIFlow at any time and delete your account from your profile, by writing to privacy@homeaiflow.com, or from homeaiflow.com/en/delete-account.
We may suspend or close an account for serious breach, fraudulent use or legal obligation. We will tell you, unless the law forbids it.
When the relationship ends, your data is deleted as described in the privacy policy. The sections on intellectual property, liability and governing law survive termination.
14. Changes to these terms
We may amend these terms. For a substantial change, we will tell you at least thirty days before it takes effect, in the app or by email. If you disagree, you can cancel your subscription and delete your account before that date.
15. Governing law and disputes
These terms are governed by French law. As a consumer you keep the benefit of the mandatory provisions of the law of your country of residence in the European Union.
Outside the European Union, and in particular if you live in the United States, this clause does not deprive you of any mandatory right granted by the law of your state of residence, including on automatically renewing subscriptions and online cancellation.
Complaint first. Write to support@homeaiflow.com. We reply within thirty days.
Consumer mediation. Under Articles L611-1 et seq. of the French Consumer Code, you may use a consumer mediator free of charge: the mediation body is being appointed. MERCURE XII joins a consumer mediation scheme before its first sale; the name, postal address and website of the appointed mediator are published here at that point.
Jurisdiction. Failing agreement, the dispute falls to the competent courts. A consumer may bring proceedings in the courts of their place of residence.