Delete your account
HomeAIFlow — home tidying app published by MERCURE XII, 140 route du Bret, 01540 Saint-Julien-sur-Veyle, France, Bourg-en-Bresse Trade and Companies Register no. 878 302 181.
You can delete your account and the data attached to it in two ways. Both lead to the same result.
1. From the app, in three taps
- Open HomeAIFlow.
- Go to Home → Account.
- Tap Delete my account, then confirm.
A screen reminds you what will disappear before you confirm. The action is permanent.
2. From the web, without installing the app
Send an email to privacy@homeaiflow.com with:
- the subject: HomeAIFlow account deletion;
- the email address linked to your account.
We acknowledge receipt within two business days. We may ask for something simple that shows the account is yours — for example, replying from the account's email address. We never ask for an identity document and we keep no copy of one.
Deletion is carried out within one month at the latest, as required by Article 12(3) GDPR, and in practice as soon as the request is verified.
What is deleted
- your account and user identifier;
- your first name, last name and email address;
- your home profile: home type, whether children live with you, age ranges, preferences;
- your rooms, including those you named yourself;
- your "before" and "after" photos and the whole visual history;
- your plans, completed steps, session dates and streak;
- your reminder and language preferences;
- your subscription customer identifier, deleted or anonymised.
On the device, local HomeAIFlow data is erased at the same time.
What is kept, and why
- Proof that your request was handled, so we can evidence it: three years.
- Technical operating logs that cannot re-identify you.
- Your subscription invoices: they are held by Apple or Google, who take the payment and issue them under their own accounting obligations. We have no access to them.
Your photos are in none of our backups: our servers do not keep them, even temporarily, beyond the time of the analysis you asked for.
Timing
- Immediately: your access is cut off, your session is closed, and the account, its data and your photos are deleted in a single operation.
- Within 30 days at the latest: residual copies disappear, in particular technical backups and files queued for final erasure.
Your data is hosted in the European Union, in Ireland. Technical backups stay in the same region and are covered by the 30-day deadline.
Do this first: cancel your subscription
Deleting your account does not cancel your subscription. The subscription is sold by Apple or Google and keeps renewing until you cancel it.
- iPhone: Settings → your name → Subscriptions → HomeAIFlow → Cancel Subscription.
- Android: Google Play → menu → Payments and subscriptions → Subscriptions → HomeAIFlow → Cancel.
Do this before deleting your account.
Erase only this device's data
If you want to keep your account but clean a phone — because you are lending, returning or selling it — use Home → Erase my data. Rooms, photos, progress, preferences and events stored on that device disappear, without deleting your account.
A question
support@homeaiflow.com · Privacy policy: homeaiflow.com/en/privacy